| JOB TITLE: |
DIVISION MANAGER |
| SUMMARY: |
MANAGES PRODUCT-SPECIFIC TEAM LEADERS |
| DUTIES: |
| •MAINTAINS TEAM JOB RESULTS by coaching Team Leaders; documenting when necessary team quality of work, behavior and attitude; planning, monitoring, and appraising team results; empowering teams with greater job responsibilities as needed; demonstrating professional conduct at all times; holding regular unit meetings; and applying the principles of success. |
| •SUSTAINS STANDARDS FOR TEAMS by implementing systems and coordinating procedures with Team Leaders; consistently striving for better customer service; upholding laboratory policies and procedures |
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| •ENSURES GOOD CUSTOMER RELATIONS by reviewing and acting upon doctor comment cards; contacting doctors via telephone, mail and email. |
| •MAINTAINS PROFESSIONAL AND TECHNICAL EXPERTISE by continually developing knowledge of all laboratory products and restorations; attending group meetings. |
| •PROMOTES A SAFE WORKING ENVIRONMENT by making sure that staff has gone through safety, infection control and hazard materials training; maintaining safe practices throughout the department. |
| •MANAGES TEAM EFFECTIVENESS by balancing case-flow and distribution amongst teams; securing coverage when a Team Leader is out, if necessary. |
| •FACILITATES TEAM COST EFFECTIVENESS by monitoring and minimizing team waste through analysis of department productivity reports and other pertinent reports |
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PRODUCTION, INCOME and CAREER OPPORTUNITIES:
Starting Production Level: Starting Income Level:
We recommend a CPP (Career Path Plan) be established and agreed upon by the technician and management to ensure steady traceable successes and compensation adjusted accordingly. Speak with your supervisor prior to hiring or before your next review to determine if such opportunities exist. For additional information on CPP (Career Path Plan) please visit the www.DTIA.net FREE forum discussion hosted by Katie.
REQUIRMENTS:
Strong people, organizational and communication (written and oral) skills with a minimum of one year as a Team Leader and six years in all related technical specialties of a dental laboratory. Candidate must have a working knowledge of Word, Excel, PowerPoint, and Email
ADDITIONAL:
Self Starter - Ability to work alone - Desire to achieve additional levels in this discipline. Good sense of humour - Enjoys life - Works well with others - Willing to learn and share information with others – Will work to drive costs out of the business through good work ethics, managing your time, equipment maintenance, and material costs
COMMENTS: Some overtime will be required.
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EMPLOYERS
Seeking
