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Job Posting: Department Manager
Responsibilities: Technical Consultant
Description of Ideal Candidate:
Must have a working, practical knowledge in all product areas of the dental lab industry--including dental implants.
Must have good communication skills to speak with and meet clients of the dental center and resolve customer service problems.
Must be capable of professionally integrating within a small service oriented business team.Duties and Responsibilities
**Organize and facilitate all technical consultation with the dental center clients.
*Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates.
*Be the liaison between the customer, dental center, and production team.
*Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
*Assist the Dental Center Leadership and customer service team to monitor all customer service issues, customer satisfaction, and problem solving.
*Assist the Dental Center Leadership in meeting with prospective clients to develop new sales or grow existing clients. *Assist in special projects relative to client development or sales activities as directed by the management team.
*Assist in quality control of incoming production cases prior to delivery to the client. Make slight adjustments as needed to correct case issues. *Perform hands-on repair or adjustments as needed on work returned by the client--ceramic, removable.Required Specialities Chairside Dental Technician
Will Consider International Candidates?: no
Primary Language:
Secondary Language:
Posting Number: 13320

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