Front Desk Receptionist – Dental Office

Dental Office Front Desk

Great Opportunity!

Newark, NJ


  • High School diploma; customer service background in dental practice preferred

Duties and Responsibilities

  • Front Desk Receptionists are our first point of contact with our patients and at all times are to be friendly and attentive to their needs. Front Desk Receptionists are responsible for front desk coordination of patient flow and financial activities. Maintains reception area and inventory control of office supplies, patient literature and all related items.

Major Duties

  • Manage incoming and outgoing telephone calls
  • Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer
  • Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment
  • Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients’ name if they have been contacted; ensure the next day’s schedule is filled for the Providers and that patients arrive and are seated on time
  • Prepare charts and schedules for the following day for each operatory
  • Ensure that parents accompany minors for appointments
  • Confirm appointments
  • Remind a patient of pre-medication requirements if applicable
  • Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
  • Review all patient records for signatures on health histories, consent forms and financial policy
  • Ensure that parent or legal guardian sign consent for minors
  • Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
  • Enter transactions and post payments at time of patient check-in and/or check-out
  • Make any notes on the patient’s chart or in computer that may help others to provide better service
  • Document patient grievance when necessary
  • Assist Dental Assistants with calls to patients after difficult treatment
  • Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
  • Maintain office-filing system for patient records; pull charts when necessary and file completed tasks
  • Maintain Patient/Community bulletin boards
  • Ensure adequate supplies are always available
  • Maintain Specialty Referral forms
  • Manage voice-mail messages

  • Max. file size: 300 MB.
  • This field is for validation purposes and should be left unchanged.
Share on facebook
Share on twitter
Share on linkedin