General Manager – Dental Laboratory

POSITION TYPE: Dental Lab

SPECIALTY UNIT: General Manager Dental laboratory

LOCATION: Toronto, Ontario – Canada

SHIFT: Days

JOB TYPE: Full-Time Permanent

Our team is growing, and we are seeking to fill several key positions within our organization including this opportunity in Toronto, ON, for a Full-Time General Manager.

This is a critical role in our organization, as this individual will be responsible for all aspects of the laboratory operations. In concert with the laboratory’s leadership team, the General Manager will successfully implement action plans that align with the corporate strategy and sales goals while continually providing exceptional products and customer service to our clients.

A minimum of seven (7) years of experience in operational management is preferred.  Dental knowledge would be an asset. 

Salary is negotiable and will be dependent on experience and skill proficiency.  

This is a full-time position featuring employee benefits including health, dental, and life insurance; paid holiday, vacation, and sick time; RRSP with company contribution!

·      Primary Responsibilities and Essential Functions of the Position:

o  Maintain open and continual communications with the assigned Operations Leader regarding all operations of the laboratory as well as any and all events and situations that are occurring within the market and industry that potentially could affect the operations of the lab.

o  Provide continual leadership and guidance to the management team of the lab, ensuring all activities in the lab are in compliance with the structure and culture of the laboratory as well as federal and provincial laws and regulations.

o  Oversight of all administration, production, communication, and sales activities of the lab; including but not limited to, planning/strategizing, budgeting, cost control, waste reduction, OSHA/safety compliance, marketing, customer interaction, hiring, firing, discipline, reviews, production distribution and workflow, product quality, and customer service at every level to ensure customers receive the very best product that fulfills their needs and retains their business.

o  Oversight of logistics of the product; from client to lab, effective workflow throughout the manufacturing process, and completed product delivery to the client. This function is to include logistics and production responsibilities for internal customers through the Resource Center

o  Ensure frequent communications at all levels of the lab. Weekly developmental meetings with direct reports, no fewer than bi-weekly departmental meetings and leadership team meetings, encouraging an atmosphere of interaction where ideas can flow easily, assistance can be obtained and confidentiality is adhered to.

o  Understand and maintain all relationships with the clients of the laboratory. Ensure regular visits and interactions with the local market to ensure awareness of the status of the accounts, addressing any concerns of accounts at risk.

o  Monthly review of financial statements, budgeting, and profitability to gauge the success of the organization and determine the best steps for moving forward, making appropriate adjustments to the operation to turn around shortfalls.

o  Be the lab’s primary advocate for processes and systems that will attain greater efficiency and effectiveness of operations and consistent, on-time final product to the customer.

o  Adhere to established protocol and policies required to provide month-end, quarter-end, and annual closing information in a timely manner, (i.e., accounts receivable report, deleted cases, credit memos report, remake report, purchase orders, finished goods inventory, capital expenditure requests, and all other items on checklists for completion).

o  Ensure the conduct and communication among and between all team members is respectful and appropriate within the work environment and laboratory expectations.

o  Promote a continuous improvement culture and re-engineering at the grassroots level.

o  Collaborate with the Lean Process Improvement team to review processes and identify/implement opportunities for improvements.

o  Identify key opportunities/leverage points for improving the customer experience and building customer loyalty.

o  Financial responsibility of P&L for laboratory. Review monthly lab P&L, understand trends, and identify areas of concern.

o  Partner with the Financial Ops Manager as it relates to the direction of financial results, metrics, and planning as well as make recommendations to drive results.

o  Other duties as assigned.

Skills and Abilities Required:

o  Must be able to read, write, speak and understand English

o  Pleasant attitude and actions with a desire for accuracy that exhibit a professional and capable demeanor to all.

o  Strong relationship-building/sales skills. Responsible for training others with customer contact and fielding calls personally to guide, sell and cross-sell to customers and prospects.

o  Logical, analytical, creative thinker with the ability to process information and formulate decisions in a timely manner.

o  Excellent communicator, (orally and in writing) to effectively guide, lead, sell and build internal and external relationships.

o  Understand and contribute to the marketing strategies and processes for sales growth.

o  Ability to develop systems to sell products and cross-sell to other laboratory products, as well as systems to improve the efficiency of the production areas of the lab.

o  Working knowledge of Microsoft Office Products, especially Word and Excel.

o  Dependable and reliable; willing to take on needed duties to fulfill the goals of the operation and take responsibility for actions.

o  Openly communicate concerns, questions, and ideas that might lend themselves to the growth of the laboratory and your own career.

o  Actively participate in the performance appraisal process to ensure satisfaction and understanding of your development with the laboratory.

o  Ability to partner closely with Marketing and Sales to support operational marketing plans. 

o  Understand financial principles, be able to read and understand financials as well as create budgetary proposals.

Minimum Education and Experience Required:

o  Five years of experience managing or supervising production/manufacturing team members

o  Prefer 7 years’ experience in operational management, B.S., B.A. preferred

o  Prefer 3-5 years of experience in the dental industry and/or experience in the Medical Device Industry

o  Prefer experience with Lean Processes/FDA Compliance/OSHA Compliance

o  High school or GED equivalent required

o  Must be able to read, write, speak and understand English

o  Valid driver’s license

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