Dental Laboratory Manager – Removable

Description

Join a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.

Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity for a Full-Time Removable Department Manager.  

The regular hours for this position are from 7:00am to 3:30pm, Monday through Friday, and are subject to change from time to time.

This is a full-time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement.

Primary Responsibilities and Essential Functions of the Position:

  • Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members
  • Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements
  • Work with laboratory leadership to develop and maintain budgets
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members
  • Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
  • Facilitate assigned technical area technical calls.
  • Utilize interactions with doctors and staff as selling opportunity while creating a positive image of the lab.
  • Conduct in-line and final inspections of finished products to ensure a quality product is delivered to customers on a daily basis.
  • Inspect cases ensuring doctor’s preferences are acknowledged and satisfied and RX and preferences have been accurately followed.
  • Return cases that need to be corrected and provide feedback to team members who produce substandard work, and provide feedback to Lab Manager of identified trends.
  • Follow all procedures effectively.
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction.
  • Generate relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
  • Perform team member evaluations in a timely manner. Handle paperwork involving employee disciplinary actions and absences.
  • Be available to train other technicians at other NDX locations.

Skills and Abilities Required: 

  • Must be able to read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork
  • Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards
  • Must be a results driven individual
  • Understands the importance of, and has the ability to, foster teamwork
  • Takes initiative
  • Has excellent listening skills
  • Attention to detail
  • Travel up to 20%

Minimum Education and Experience Required: 

  • Required: High school diploma or equivalent
  • Required: Minimum five (5) years’ experience in a removable dental prosthesis fabrication department
  • Required: Production and/or Manufacturing experience
  • Preferred: Management experience
  • Preferred: Customer Service experience
  • Valid Driver’s License with an acceptable driving record per National Dentex Standards

Qualifications

Behaviors

Required

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or Equivalent or better.

Experience

Required

5 years: Minimum 5 years experience in Removable, Dentures, and Partials fabrication and processes

Licenses & Certifications

Required

Certified Dental Tech

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