General Manager Dental Laboratory



LOCATION: North Haven, CT


JOB TYPE: Full Time

Salary: 90K 110K

Job Responsibilities for General Manager:

The basic function of this position is to provide overall leadership for the daily operations of the laboratory with direct responsibility for cost controls, labor/employee oversight, quality, production, lab growth and customer retention.  You are the on-site extension of our group. and Officers, and you will be responsible to manage and meet the expectations and directives they set forth.

Job Duties:

Planning administration  

  • Provide leadership and vision to the organization by assisting the regional manager and company officers with the development of long-range and annual plans, and with the evaluation and reporting of progress on plans. 
  • Develop a strategic plan by studying technological and financial opportunities together with the regional manager.  
  • Accomplish objectives by establishing plans and results measurements; allocating resources; reviewing progress; making mid-course corrections.

HR management

  • Increase lab’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.  All must be approved by Direct Supervisor and Company Officer.
  • Assist in reviewing applications, pre-screening applicants, and working with Direct Supervisor to finalize hiring decisions.
  • Oversee the review process for the employees of the company & make any necessary salary adjustment recommendations for approval to Direct Supervisor & company officer. Reviews must be conducted at 30 days & 90 days after the hire date, and then annually thereafter.  Employee benefits information must be promptly provided when required based on employee eligibility.  
  • Handle all terminations and/or on-site employee discipline issues in conjunction with Direct Supervisor and HR Manager.
  • Act as the on-site resource for employees for any HR questions or issues. Work with HR Manager to resolve any issues.  
  • Review & approve requests for vacation as well as any necessary Overtime for employees.

 Project management: 

  • Coordinate efforts by enforcing production, marketing, and technical processes policies and procedures; coordinate actions with staff.

Marketing and Public Relations: 

  • Build company image by collaborating with customers, and employees; enforcing ethical business practices 
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Support CE events as coordinated by the marketing department.
  • Oversite and review company activities and work in conjunction with Regional Manager, Marketing & Sales, to achieve stated growth goals annually.
  • Oversite and review retention & growth program with lab clients; including, reviewing up/down lists monthly with the sales team, weekly CRM reporting with the sales team, and attaining goals with clients with >2% remakes for the month. 
  • Work with Marketing, Sales, and Regional Manager to coordinate marketing program; determine the marketing strategy for growth, oversite of prospect list, review new customer sales monthly, and annual plan for participation in trade shows and events to reach prospects, and review follow-up protocol.

Financial Management:

  • Oversee inventory & approve all orders placed at the lab.
  • Implement cost control programs as directed by Regional Director & Officers. 
  • Assist in the preparation of the annual budget. Based on daily sales, COGS, and EBITDA.
  • Manage labor costs & material costs to achieve budgeted goals. 
  • Set & review production budgets with Regional Manager.
  • Review production reports and P&Ls weekly/monthly as provided by Apex CFO. 

Production/Quality Control:  

  • Plan, organize, and control the production in the organization to ensure that goods are produced efficiently, on time, within budget, and to standard. Work with Direct Report and Apex COO to establish and implement the most efficient and profitable workflow systems. 
  • Maintain quality service by establishing and enforcing organization standards
  • Review and make recommendations for adjusting the schedule where needed
  • Manage human and material resources to meet production schedules
  • Make recommendations about equipment use, maintenance, modification, and procurement
  • Ensure implementation and adherence to health and safety procedures
  • Enforce product quality standards as set by management
  • Monitor quality standards of products to ensure directed remake goal is achieved (<2% external)
  • Implement and enforce quality control and tracking programs to meet quality objectives
  • Analyze production and quality control to detect and correct problems
  • Determine and recommend improvements to the production process
  • Monitor and review the performance of staff and organize necessary interventions for improvement
  • Immediately report issues of quality or consistency in production processes to the Regional Manager and work to quickly rectify them. This includes in-house, insourcing, and any external issues.  

Benefits Include:

  • Health Insurance Plan
  • FSA and HSA Options
  • Employee Wellness Program
  • 401K Retirement Plan 
  • STD and Life Insurance
  • Dental Reimbursement
  • Paid Holiday/Sick/PTO

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