Orthodontic Financial Coordinator/Insurance Coordinator

Position Type: Dentistry

Specialty Unit: Orthodontic Financial Coordinator & Scheduling Coordinator – Bi-Lingual in Spanish

Location: Alexandria, VA

Job Type: Full time Permanent

Shift: Tuesday through Thursday 10:30am to 7:00 pm

Friday: 6:30am to 3:30pm 

Every other Saturday 7:30am to 2pm


The Financial Coordinator & Scheduling Coordinator is responsible for assisting patients with the processing of dental insurance claims and management of relationships with insurance carriers. Contacts insurance companies and patients regarding coverage determinations and outstanding balances. Researches and resolves insurance billing issues. Sets up any financial arrangements and collects payments from patients and insurance companies. Directs and ensures compliance of office personnel on company policy regarding collection procedures and practices.


  • Insurance verification
  • Filing insurance claims (initial claims, coc, consult codes)
  • Follow Ups on Claims
  • Entering payments (insurance, recurring)
  • Setting up financials on Dolphin and starting treatment
  • Knowledge of account balances / payments due
  • In charge of daily collections
  • Running weekly reports on receipts
  • Schedule maintenance
  • Greeting patients professionally both in person and on the phone.
  • Quickly answering or properly referring questions and issues.
  • Optimizing provider schedules and patient satisfaction with efficient scheduling.
  • Notifying providers of patient arrivals. 
  • Comforting patients by anticipating anxieties and effectively answering questions.
  • Ensuring availability of treatment information by retrieving and updating patient records.
  • Verifying insurance documents. 
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.


  • Fluent in spanish
  • Excels at math and numbers
  • High school diploma required – Associates Degree preferred.
  • Computer experience required – MS Office Software / Dolphin Software Preferred.
  • Must be efficient in scheduling. 
  • Possess a professional and positive attitude and enjoys being around people.

  • Max. file size: 300 MB.
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