Job Title: Customer Service Manager – Dental Lab
Location: Lansdale, PA
Salary: Starting at $30 per hour (DOE)
Benefits: Full Benefits Package
Company Overview:
We are a leading dental laboratory dedicated to blending innovation and expertise to deliver superior dental products and services. Our commitment to excellence ensures satisfaction for both dental professionals and their patients through advanced technology and a customer-centric approach.
We are currently seeking an experienced Customer Service Manager with a strong background in dental laboratory processes and exceptional customer service skills. Familiarity with Labtrac software is a plus. In this role, you will play a pivotal part in maintaining client satisfaction and driving service excellence.
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional service and ensure client satisfaction.
- Serve as the main point of contact for client inquiries, orders, and issue resolution.
- Develop and implement customer service protocols and best practices to optimize efficiency.
- Work closely with lab technicians and other departments to ensure smooth and accurate order processing.
- Utilize Labtrac software to manage customer data and service requests efficiently.
- Analyze client feedback and recommend improvements to enhance customer satisfaction.
- Address and resolve customer service issues in a timely, professional manner.
- Ensure compliance with industry standards and company policies in all customer service operations.
Qualifications:
- Proven experience in customer service, particularly in the dental industry.
- Strong understanding of dental laboratory processes and terminology.
- Experience with Labtrac software is highly desirable.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work collaboratively in a team-oriented environment.
- Dedication to maintaining high standards of quality and customer satisfaction.
Experience:
- Minimum of 3 years of customer service experience, preferably in a dental laboratory setting.
- Previous experience in a leadership or managerial role is essential.
What We Offer:
- A collaborative, supportive work environment.
- Opportunities for professional development and career growth.