Position Overview
Are you looking for a high quality of life, a “patient-focused” vs. “production-focused” dental
environment, and a place where you can deliver exceptional dental care and earn attractive pay
and benefits? We have a unique dental office with a Prosthodontist and General
Dentist offering a full range of services ranging from cleanings to advanced oral
rehabilitation. Our staff and patients also benefit from our “in-house” lab which includes
advanced technology such as 3-D printing. Our growing practice is located in East Louisville and
we are looking for an experienced Dental Practice Manager to come and provide oversight to our
people and practice. This person will work with internal and strategic external resources to
effectively manage the practice.
Character Requirements
Faith/Integrity = Honors God by treating others with the highest level of honesty,
compassion, timeliness and professionalism
Exceptional Dentistry = Serves with excellence enabling us to offer dentistry that optimizes
patient’s dental health
Patient First = Effectively connects with each patient, their needs and story and helps
deliver care and treatment which improves their quality of life
Service = Utilizes God-given talents and work to contribute to the welfare, assistance and
benefit of others
Job Responsibilities – Strategic Practice and Finance Oversight
Involvement in Strategic Practice Growth Initiatives
Business Operations Oversight – Involvement in Fee establishment, Processes, Billing,
Insurance, Systems, Technology Decisions, etc.
Provide Regular Financial Oversight for Practice – reporting, accounting, audits, collections,
daily close out, etc.
Run Regular Payroll Process
Oversee Office Environment, Security and Safety
Create and oversee office cleaning schedule
Job Responsibilities – Staff Oversight
Oversee staffing needs – find needed employees and subs
Strengthen and Develop Organizational Culture
Help Run Annual Review and Compensation Processes
Organizational Policy – Help Develop, Implement and Enforce
Monitor and track needed clinical staff training and certifications
Involvement in Employee Disciplinary Processes as Needed
Exit Interviews – Gain Insight into Departures and Help Make Needed Changes
Job Responsibilities – Office/Front Desk Oversight (secondary)
Help answer the phone, schedule patients, welcome and check in patients, answer
questions when needed
Help check out patients, collect payments and e-file insurance when needed
Answer insurance questions or get resolution when needed
Help with updating health histories, printing routing slips, or other responsibilities as
needed
Help oversee office initiatives such as renovations, expansions or the purchase of
equipment or services
Prior Experience and Skills
Preferred prior experience in Dental Practice Management or similar role
Prior success managing and motivating staff
Service Oriented; Builds positive relationships with dentists, staff and patients
Strong leadership, relationship and communication skills
Preferred knowledge of dentistry and ability to support dentists with their needs
Desired HR background (recruitment, compensation, benefits, reviews, policy, etc.)
Prior experience running payroll, creating reports, metrics and other business financials
Knowledge of insurance, how it works and getting successful outcomes for patients
Knowledge of current industry safety standards and regulations
Effective and objective conflict management skills
Strong organizational and process ability
Excellent problem solver – ability to respond to patients’ questions and problems
High initiative and ability to work independently
Intermediate Skills in Microsoft Office (i.e. Word, Excel and Power Point)
Prior use of Dental Systems desired but not required (i.e. Open Dental, Deixis, etc.)