Client Services And Technical Support

Job Title: Technical & Client Support

Location; Durham, North Carolina

Benefits: Full

Salary: 50-75k depending on experience

Awesome opportunity for Dental Technician or Dental Assistant that need a change!

Job Description:



  • Implements lab processes, evaluates and plans for case design and fabrication.
  • Knowledge of Full arch Implant supported restorations.
  • Knowledge all cases fabricated at Dental Lab.
  • Communicates case planning, fabrication or any issues with doctors.
  • Consults with clinicians in case planning and procedures to achieve the patients’ and clinicians’ expectations.
  • Manages case design, material choices and all other technical questions.
  • Evaluates all new cases for quality of impression, quality of model and accuracy of bite.
  • Ensure cases remain on schedule and maintain persistent and timely follow up on cases.
  • Provides general troubleshooting and problem-solving with technicians on technical question or issues.
  • Maintain accurate, detailed and clearly written notes on all cases per doctor’s instructions and conversations.
  • Takes and handles all technical questions.
  • Evaluate digital cases when needed. (margins, bites, etc.)
  • Conduct and participate in Team View consulting sessions with clinicians when needed.
  • Assist in QC as needed.
  • Assist with patient shade & custom stain appointments as needed. 
  • Keeps abreast of research and development of new technologies and materials.
  • Reports to owners regarding implementation of potential new technology. 
  • Provides excellent customer service.
  • Keeps abreast of research and development of new technologies and materials.
  • Adhere to all HIPAA/PHI regulations and maintain current certification
  • Creates a team environment with the technicians.
  • Provides general troubleshooting and problem-solving with technicians.
  • Conflicts among employees will be taken off the floor and handled with applicable supervisors, General Manager and Human Resources.



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