General Manager Dental Laboratory



LOCATION: New Haven, Connecticut

Pay: 100K + benefits.

JOB TYPE: Full-Time Permanent

Job Responsibilities for General Manager:

The basic function of this position is to provide overall leadership for the daily operations of the laboratory with direct responsibility for cost controls, labor/employee oversight, quality, production, lab growth, and customer retention. You are the on-site extension of the B.O.D. and Officers, and you will be responsible for managing the lab and meeting the expectations and directives they set forth.

Reports to:

Regional Director –

Job Duties for Lab Manager:

Planning administration

Provide leadership and vision to the organization by assisting the regional manager and

company officers with the development of long-range and annual plans, and with the

evaluation and reporting progress on plans.

Develop a strategic plan by studying technology and financial opportunities together with

regional manager.

Accomplish objectives by establishing plans and results measurements; allocating resources;

reviewing progress; and making mid-course corrections.

HR management

Increase lab’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

All must be approved by the Direct Supervisor.

Assist in reviewing applications, pre-screening applicants, and working with Direct Supervisor

and the Director of HR to finalize hiring decisions/processes.

Oversee the review process for the employees of the company & make any necessary salary

adjustment recommendations for approval to the Direct Supervisor. Reviews must be conducted at 30 days, 60 days & 90 days after the hire date, and then annually thereafter. Employee benefit information must be promptly provided when required based on employee eligibility.

Handle all terminations and/or on-site employee discipline issues in conjunction with Direct

Supervisor and HR Manager.

Act as the on-site resource for employees for any HR questions or issues. Work with HR

Director to resolve any issues.

Review & approve requests for vacation as well as any necessary overtime for employees.

Project management:

Coordinate efforts by enforcing production, marketing and technical processes policies and

procedures; coordinating actions with staff.

Marketing and Public Relations:

Build company image by collaborating with customers, and employees; enforce ethical

business practices.

Maintain professional and technical knowledge by attending educational workshops; reviewing

professional publications; establishing personal networks; benchmarking state-of-the-art

practices; participating in professional societies.

Support CE events as coordinated by marketing department.

Organize and host a minimum of 4 CE events/year for laboratory clients & prospects. Work in conjunction with COO/Director of Education to facilitate topics & speakers. Handle all logistics

including securing location, food & beverage, marketing program to attract attendees (working with COO or Marketing Director), registration, oversight of attendance, delivery of attendee course materials/handouts, AND follow-up procedures for warm leads generated.

Manage company activities and work in conjunction with Regional Manager, Marketing & Sales, to achieve stated growth goals annually.

Personally oversee retention & growth program with lab clients; including, reviewing up/down lists monthly with sales team with emphasis on clients down 10% or more, review of top 15 clients for the month, weekly CRM reporting with sales team, and attaining goals with clients with & remakes for the month.

Work with Marketing, Sales, and Regional Manager to coordinate marketing program;

determine marketing strategy for growth, oversight of prospect list, review new customer sales

monthly, annual plan for participation in trade shows and events to reach prospects, and review follow-up protocol.

Financial Management:

Oversee inventory & approve all orders placed at the lab. ALL inventory and supply orders outside of daily production orders (i.e. abutments and any outsourced products or services) will be approved & placed by the Lab Manager through the company supplied online channel ensuring company pricing is given where the company has negotiated group pricing.

Implement cost control programs as directed by Regional Director & Officers.

Assist in preparation of the annual budget. Based on daily sales, COGS, and EBITDA.

Manage labor costs & material costs to achieve budgeted goals.

Set & review production budgets with Regional Manager.

Review production reports and P&L’s weekly/monthly as provided by Apex CFO.

Production/Quality Control:

  • Plan, organize and control production in the organization to ensure that goods are produced
  • efficiently, on time, within budget and to standard. Work with Direct Report and our COO to establish and implement the most efficient and profitable workflow systems.
  • Maintain quality service by establishing and enforcing organization standards
  • Review and make recommendations for adjusting the schedule where needed
  • Manage human and material resources to meet production schedules
  • Make recommendations about equipment use, maintenance, modification and procurement
  • Ensure implementation and adherence to health and safety procedures
  • Enforce product quality standards as set by management
  • Monitor quality standards of products to ensure directed remake goal is achieved (<2% external)
  • Implement and enforce quality control and tracking programs to meet quality objectives
  • Analyze production and quality control to detect and correct problems
  • Determine and recommend improvements to the production process
  • Monitor and review the performance of staff and organize necessary interventions for
  • improvement

Immediately report issues of quality or consistency in production processes to the Regional

Manager and work to quickly rectify. This includes in-house, insourcing, and any external issues.

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