Title: Front Desk Coordinator/Office Manager
Position Overview:
Join our professional and supportive team at a high-end dental laboratory in downtown Boston. This front desk position is essential to ensuring smooth daily operations by managing administrative tasks, client communications, and team coordination. Ideal candidates will bring a strong background in dental or administrative work, excellent organizational skills, and a friendly, team-oriented demeanor.
Key Responsibilities:
Communication and Scheduling:
- Professionally respond to emails and answer phone calls.
- Schedule custom shade appointments and coordinate with dental offices.
- Manage calendars, deliveries, and shipping schedules efficiently.
Administrative Duties:
- Process invoicing and prepare case documents.
- Ensure timely packing and shipping of cases.
- Order and manage supplies with accurate record-keeping.
Customer and Team Support:
- Act as the main point of contact for dentists and clients, addressing case details and questions.
- Maintain effective communication with the team to ensure smooth workflows.
General Office Tasks:
- Perform clerical tasks such as filing, scanning, copying, and correspondence.
- Maintain organization and workflow within the office.
Qualifications:
Experience:
- Minimum 1+ year in the dental field (dental lab or dental office preferred).
- 2+ years of managerial or leadership experience.
- Familiarity with dental terminology (e.g., crowns, bridges, implants).
Skills:
- Excellent verbal and written communication in English (Japanese a plus).
- Proficient in basic computer programs (email, Excel, etc.).
- Strong multitasking, problem-solving, and organizational abilities.
Personal Attributes:
- Friendly, team-oriented, and adaptable to a diverse team environment.
- Career-minded, dependable, and detail-oriented.
Work Conditions:
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Hours: 40–43 per week; occasional overtime compensated.
- Location: Accessible by public transit (3-minute walk from Green Line subway stop).
Compensation and Benefits:
- Pay: $25.00–$30.00/hour, based on experience.
- Benefits:
- Health insurance (50% company-paid for individual or family plans).
- Paid time off: One week in the first year, two weeks thereafter.
- 401(k) with employer matching.
- Negotiable parking benefits or transit passes.
Additional Information:
This role is perfect for individuals transitioning from technical dental work to administrative positions or experienced front desk coordinators with a dental background. You’ll be part of a company that values collaboration, loyalty, and long-term employee growth. Many employees have been with the team for over 20 years!
Application Requirements:
- Availability for full-time work.
Join us in delivering exceptional service to our clients while contributing to the success of our dynamic team.
To Apply: Submit your resume and possibly additionally cover letter highlighting your relevant experience. We look forward to welcoming you to our Boston-based dental laboratory!