Dental Laboratory Technician – Full-Time Crown & Bridge Supervisor

POSITION TYPE: Dental Lab

SPECIALTY UNIT: Dental Laboratory Technician – Full-Time Crown& Bridge Supervisor

LOCATION: Albuquerque, NM

SHIFT: Days

JOB TYPE: Full-Time Permanent  

 

Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in Albuquerque, NM for a Full-Time Crown & Bridge Supervisor.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position: 

  • Manage and maintain staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members.
  • Communicate job expectations; plan, monitoring, and appraise team members; coach, counsel, and discipline team members; develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Maintain quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
  • Work with laboratory leadership to develop and maintain budgets.
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
  • Ensure department is properly equipped to train new technicians when appropriate.
  • Monitor growth, profitability, and service of the department.
  • Handle escalated phone calls and assist and troubleshoot technical issues presented by accounts.
  • Assist with production if needed due to personnel shortages.
  • Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
  • Individually responsible for continued learning in-depth product knowledge, staying current with laboratory and industry product and technology updates.
  • Ensure the responsible use, safety, and care of equipment. Ensure preventive maintenance requirements are met and that the work area and that of the department are kept clean.
  • Participate in Company-sponsored training and meetings as required.
  • Support and incorporate NDX’s Mission, Vision, and Core Values into daily endeavors.
  • All other duties as assigned.

Skills and Abilities Required: 

  • Must be able to read, write, speak and understand English.
  • Ability to work in a fast-paced, ever-changing work environment.
  • Must have computer skills including typing and familiarity with Microsoft Office products.
  • Verbally communicate with all levels of staff, leadership, and customers maintaining a positive demeanor and nurturing teamwork.
  • Train to be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards.
  • Must be a results-driven individual.
  • Understand the importance of, and has the ability to, foster teamwork. Ability to promote and maintain a positive work ethic and good character to team members.
  • Demonstrate initiative.
  • Attention to detail.
  • Strong professional, ethical and personal integrity.
  • Read and interpret prescriptions and other required documentation.
  • Ability to effectively communicate technical information.
  • Must perform duties in an independent manner with minimal direction and supervision.
  • Ability to maintain confidential employment and business information.
  • Ability to listen and assess situations, providing possible solutions and feedback for consideration.

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 Minimum Education and Experience Required: 

  • Required: High school diploma or GED equivalent.
  • Required: Production and/or Manufacturing experience.
  • Preferred: Experience in management of processes and team members in a dental environment.
  • Preferred: Certified Dental Laboratory Technician (CDT).
  • Preferred: Customer Service experience.

To apply please email your resume to DCS@dentalcareerservices.com
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