Dental Laboratory Technician – Ceramist Department Manager


SPECIALTY UNIT: Dental Laboratory Technician – Ceramist Department Manager



JOB TYPE: Full-Time Permanent  


Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a Department Manager – Porcelain. 

This is a full-time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement! 

Primary Responsibilities and Essential Functions of the Position:

  • Manages and maintains staff by selecting, orienting, and training team members.
  • Provide leadership and supervision of all aspects and functions in the Porcelain Department, ensuring product quality, profitable unit sales growth, and overall team development. Communicates job expectations; develops team member goals, planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; develops, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Maintains quality service by enforcing quality standards.
  • Works closely with the General Manager and collaborates with other Department Leaders to manage overall lab productivity in meeting Company goals.
  • Coordinates the efforts of team members to ensure that workflow, productivity, and quality requirements are met.
  • Continuous improvement activities to improve the performance of the Company.
  • Effective communication between all departments, skill groups, and team members. Creates a positive work environment in which team members can succeed.
  • Optimizes workload balance between department and team members. Has good working knowledge of all department work functions.
  • Manage the work systems and materials that produce products at the lowest possible cost while maintaining superior product quality.
  • Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively.
  • Can personally perform all QC functions in the department.
  • Tracks and addresses remake issues and coordinate resolution on those issues with department managers and team members.
  • Makes final determinations on hard rules for doctor preferences and standards.
  • Participates in Company-sponsored training and meetings as required, and participates and presents at dental meetings as required.
  • Be a resource for budget planning, working with General Manager to develop and maintain budgets.
  • Lead and participate with special projects as required.

Skills and Abilities Required:

  • High level of oral and written communication skills to effectively deal with internal and external customers. Strong communication skills (one on one, and in group situations) to clearly articulate a specific issue, or solution, to a problem. Additionally, ability to convey concerns to individuals with diplomacy and clarity.
  • Strong leadership skills.
  • Strong teamwork skills to be able to work closely with others within the ceramist team, as well as positive interaction with other laboratory team members, maintaining a positive customer focus, both internally and externally.
  • High degree of familiarity with dental and laboratory procedures, processes, and terminology.
  • Ability to read and interpret Rx’s and other documents, such as procedure manuals.
  • Ability to multi-task (time management), and focus to handle many duties and projects at a time in a fast-paced deadline sensitive, ever-changing environment to deliver desired results. Ability to think “on your feet” and respond to issues that may present themselves.
  • Ability to analyze and solve problems.
  • Ability to coach, mentor, and train team members.
  • Self-starter with demonstrated initiative, self-motivation, and assertiveness.
  • Must perform duties in an independent manner with minimal direction and supervision.
  • Detail orientated to identify sub-standard work and diplomatically train for correction.
  • Vision capabilities: depth perception, attention to detail, and/or color.
  • Excellent hand-eye coordination.

Minimum Education and Experience Required:

  • Required: High school diploma or GED equivalent. Prefer a college degree or business-related college courses.
  • 5 years experience within the dental lab production environment, with 5 years experience managing and motivating teams.
  • General knowledge of Microsoft Office products.

  • Max. file size: 300 MB.
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