Dental – Front Office Receptionist

POSITION TYPE: Dentistry

SPECIALTY UNIT: Front Office Receptionist

LOCATION: Northfield, NJ

JOB TYPE: Full-Time Permanent

Job Description

We are seeking a detail-oriented Front Office Receptionist to join our growing team. We offer a competitive compensation package, a family atmosphere and benefits!

Responsibilities

  • Front Office Receptionists are our first point of contact with our patients and at all times are to be friendly and attentive to their needs. Front Desk Receptionists are responsible for front desk coordination of patient flow and financial activities. Maintains reception area and inventory control of office supplies, patient literature and all related items.
  • Manage incoming and outgoing telephone calls
  • Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer
  • Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment
  • Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients’ name if they have been contacted; ensure the next day’s schedule is filled
  • Prepare charts and schedules for the following day for each operatory
  • Ensure that parents accompany minors for appointments
  • Confirm appointments
  • Remind a patient of pre-medication requirements if applicable
  • Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
  • Review all patient records for signatures on health histories, consent forms and financial policy
  • Ensure that parent or legal guardian sign consent for minors
  • Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
  • Enter transactions and post payments at time of patient check-in and/or check-out

Job Benefits

  • Medical/Dental/Vision, 401k
  • PTO and paid sick time
  • In-house CE training programs

Requirements

  • High School diploma; customer service background in dental practice preferred

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